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Owned and operated by Luxe Wellness and Recovery, LLC, we welcome every question about our wellness products.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days after placement. Transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your red light therapy panel, massage chair, sauna, or cold plunge does not meet your expectations, please review our Return Policy page for full details on how to begin the process.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team by email or phone and we will walk you through the available options for swapping to a different model or size.
How do I choose the right wellness product for my space?
Consider your available room dimensions, intended use, and personal wellness goals. Our team can help you select the right infrared sauna, cold plunge, massage chair, or red light therapy panel to complement your home and routine.
Do your products require professional installation?
Most of our products, including red light therapy panels and cold plunges, are designed for straightforward setup. Infrared saunas and certain massage chairs may benefit from professional installation depending on the model and your space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within one business day so you never feel left waiting.
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Your personal information is protected with industry-standard encryption at every step.
Premium Craftsmanship
Every sauna, cold plunge, massage chair, and therapy panel is built with quality materials designed to last.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our 30-Day Returns policy.
