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Owned and operated by Luxe Wellness and Recovery, Luxe Wellness and Luxe Wellness and Recovery LLC, we welcome every question about our wellness products.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days after placement. Transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your red light panel, massage chair, sauna, or cold plunge does not work out, please see our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team by email or phone and we will walk you through the available options for swapping to a different model or size.
How do I choose the right wellness product for my space?
Think about your room dimensions, how you plan to use it, and what you want from your setup. Our team can help you pick the right infrared sauna, cold plunge, massage chair, or red light panel for your home and routine.
Do your products require professional installation?
Most of our products, including red light panels and cold plunges, are made for simple setup. Infrared saunas and some massage chairs may need professional installation depending on the model and your space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within one business day so you never feel left waiting.
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Your personal information is protected with industry-standard encryption at every step.
Premium Craftsmanship
Every sauna, cold plunge, massage chair, and light panel is built with quality materials made to last.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our 30-Day Returns policy.
